Refund policy

Return & Refund Policy

At Cartiverse, we accept returns/replacements for products that are damaged, defective, incorrect, or missing parts.

* Return requests must be made within 7 days of delivery.
* Customers should keep the product, packaging, and accessories in their original condition.
* For damaged or incorrect orders, an unboxing video is strongly recommended as supporting evidence.
* Once the returned product is inspected and the request is approved, we will provide a replacement or refund, as applicable.
* Refunds are generally processed to the original payment method.
* For return assistance, contact us through our customer support.